FAQ's

Explore our FAQ page to access all the top tips from GravaStar’s technical support team. Don’t find the answer you need? No problem, we’re always happy to help. Contact us directly or confer with the GravaStar Community.

You can also find all GravaStar User Guides on our YouTube channel. Easy and simple to learn how to use our speaker and earbuds!

 

Keyboard

Tutorial for keyboard - Click for Video

Physical Dimensions of a 75% Layout Keyboard

• Standard Dimensions: Our GravaStar Mercury keyboards are designed to be compact but functional, measuring around 32-34 cm in length and 12-14 cm in width, giving you the perfect balance of portability and performance​.
• Portability: We know how important mobility is, especially for gamers on the go. That’s why our Mercury series is lightweight and easy to transport, whether you’re heading to a gaming event or just moving between rooms.

75% Keyboard vs. 65% Keyboard

When comparing a 75% keyboard to a 65%, the key difference is the added functionality. With our 75% models, you get a function row and dedicated arrow keys, which makes a big difference in terms of usability. If you want more control at your fingertips, 75% is the way to go.

Can You Use a 75% Keyboard for Gaming?

Absolutely! Our 75% keyboards, especially the Mercury K1 Pro, are built for gaming. With customizable switches, low-latency wireless, and a compact size, they’re perfect for gamers who want a high-performance keyboard without the bulk

FAQs about 75% Keyboards

What is the Difference Between a 75% Keyboard and a TKL Keyboard?

Our 75% keyboards, like the Mercury series, are designed to give you a more compact and efficient layout compared to TKL (Tenkeyless) keyboards. A 75% keyboard retains essential keys like the function row and arrow keys, but in a tighter, more space-saving format. TKL keyboards, while also missing the numpad, are slightly larger with more space between key clusters​

What is Your Returns Policy For Your 75% Keyboards?

To return an item, it must be in its original condition with unopened packaging and proof of purchase. Contact us to initiate the return process. If approved, we’ll provide a return shipping label. Personal reason returns require customers to cover round-trip shipping costs. Please read our full shipping information here.

Do You Ship 75% Keyboards Internationally?

Yes, we ship worldwide. Free shipping is available for orders over USD $130 within the continental US. International shipping times may vary, and customers are responsible for import duties and taxes. Please read our full warranty policy here.

What is Your Warranty Policy For 75% Keyboards?

All GravaStar products come with a 12-month limited warranty covering manufacturing defects. This warranty does not cover damage from accidents, misuse, or modifications. Please read our full shipping information here.

How Can I Track My Order?

Once your order is shipped, you’ll receive a tracking number via email. Use it to track your package on the carrier’s website. For any issues, contact our support team at service@gravatar.com.

What is Your Policy On Damaged Or Lost Packages?

GravaStar is not responsible for lost or damaged items during transit. Please file claims with the carrier. For assistance, contact our support team at service@gravatar.com. For more information, please read our returns policy here.

Looking to Buy a 75% Mechanical Keyboards for Gaming?

If you're in the market to upgrade your typing and gaming setup, GravaStar has you covered. Our Mercury 75% Mechanical Keyboards combine cutting-edge technology with striking design, making them the perfect choice for gamers, typists, and professionals alike. With a range of models designed to fit different needs and budgets, you can trust us to elevate your typing and gaming experience.

What is a 75% Keyboard?

A 75% keyboard offers a smart, space-saving design that keeps all the keys you use the most—alphanumeric, arrow keys, function row, and modifiers—while ditching the numpad and a few navigation keys. This gives you more desk space without sacrificing usability, which is why we’ve put so much effort into making sure our GravaStar Mercury series nails this balance. Whether you're gaming, typing, or working, it provides everything you need without the bulk.

Key Features of a 75% Keyboard

Key Layout: Our 75% layout keeps all the essentials like the function row and arrow keys. You’ll have everything you need right at your fingertips, in a neat, compact setup.

Function Row: Unlike smaller 60% keyboards, our 75% keyboards retain the function row for quick access to extra commands.

Aesthetics and Customization: With RGB lighting, custom keycap options, and hot-swappable switches, you can make your GravaStar Mercury keyboard truly your own.

Explore our collection of 75% Keyboards designed to elevate your desktop setup.

 

Mouse

Should I Choose a Wired or Wireless Gaming Mouse? 

Your choice depends on your priorities. Wired mice are ideal for those who want consistent performance without input lag or battery concerns. They’re generally more affordable and reliable for competitive gaming.

Wireless mice are perfect for gamers who value portability and a clutter-free setup. Modern wireless technology, especially with low-latency options, offers performance comparable to wired models, though they can be pricier and require charging or battery replacement.

Good news—GravaStar mice come with 3 connection options: wireless, wired, and Bluetooth. You no longer have to choose, you get all 3 in one handy, sleek package. 

Can I Return the Gaming Mouse If I’m Not Happy With It? 

You can return your mouse, provided it’s in its original condition in unopened packaging and you have proof of purchase. Contact us if you want to return a product and we’ll provide you with a return shipping label. Items returned without our upfront approval won’t be accepted. 

If you bought one of our items from a different retailer, you must return it to the same retailer. Different retailers may have different returns policies. Read our returns policy here. 

What’s Your Warranty Policy for Gaming Mice? 

All GravaStar products, including our gaming mice, have a 12-month limited warranty starting on the date of purchase. You’ll be covered for manufacturing defects, but not wear and tear, accidents, modification, or damage due to negligence. Read our warranty policy here. 

What Are Your Shipping Policies for Gaming Mice? 

We ship worldwide. Orders placed in the USA will ship within 2 to 3 business days, from our US-based warehouses, and should arrive within 5 to 7 business days. Hawaii and Alaska deliveries should arrive within 10 business days. Free shipping is available for orders over $130 within the continental US, excluding Hawaii, Alaska, and Puerto Rico. 

For international orders, delivery times may vary and you’ll be responsible for import fees. GravaStar is not responsible for any items damaged or lost during transit. Any claims should be filed with the respective carrier. Read our shipping policy here. 

SPEAKERS

What version of Bluetooth do GravaStar Speakers use?

GravaStar speakers use Bluetooth 5.0. Compared with Bluetooth 4.2, Bluetooth 5.0 minimizes playback delay, covers larger distances, and consumes less energy.  

 

MARS PRO

What’s the difference between Mars Pro and Mars speakers?

The main upgrades of Mars Pro speakers are the sound quality and the 6 RGB lights. We equip the Mars Pro speakers with dual speaker systems and GravaStar’s built-in, exclusive DSP audio algorithms. With these, Mars Pro delivers a deep bass, accurate mids, crisp highs, and equal-loudness contour.

Can a Mars Pro speaker pair with a Mars speaker?

No, unfortunately the Mars Pro speaker uses a different program than Mars speaker, so they cannot be paired. A Mars Pro speaker can only pair with another Mars Pro. 

Can I use a Mars Pro charging base with a Mars speaker?

No. Mars Pro charging bases only work with Mars Pro speakers. You will need to use a Mars charging base for a Mars speaker. 

How do I connect a GravaStar Mars Pro speaker to a Bluetooth device (iPhone, mobile phone, Macbook, PC)？

1. Turn on your Mars Pro speaker.
2. Click the Bluetooth button on your Mars Pro speaker with a short click (please DO NOT press the Bluetooth button for long - a few seconds will do).
3. Once you hear “Ready to Pair” from your Mars Pro speaker, choose ''GravaStar Mars Pro'' from the Bluetooth list to connect your device.
4. When you hear ''Bluetooth connected'', the connection is successful.

How do I reset the GravaStar Mars Pro Bluetooth speaker?

Simultaneously press both the Bluetooth button and the light button for a few seconds. Your Mars Pro speaker will be shut down. Once you restart the Mars Pro speaker, the system will be reset to its factory settings.

How do I delete the Bluetooth records of my Mars Pro speaker?

Simultaneously press both the Bluetooth button and the ON/OFF button of your Mars Pro speaker for 5 seconds. Then the Bluetooth record will be deleted and your speaker will say “Ready to pair”

How do I connect two GravaStar Mars Pro Speakers and use True Wireless Stereo?

Note: True Wireless Stereo (TWS) is only available for speakers of the same series. A Mars Pro speaker can only connect with another Mars Pro speaker. Mars Pro speakers can not pair with Mars or Venus speakers.

Steps:

1. Press and hold the Bluetooth buttons on both Mars Pro speakers for 3 seconds, you will see the Bluetooth indicator flashing rapidly on both of the speakers. 
2. Single click the Bluetooth button on the main speaker (the indicator light will flash once), then double click the Bluetooth button on the other speaker (the indicator light will flash twice).The two speakers will now start the process of TWS pairing. 
3. After the TWS connection is successful, you will hear "Network connected". The main Mars Pro speaker's Bluetooth indicator light will flash, and the indicator light of the other speaker will be steady.
4. Connect the main speaker with your Bluetooth device and then you are all set to enjoy TWS. 

Learn more about TWS: What is True Wireless Stereo (TWS)?

How long does it take to charge a GravaStar Mars Pro speaker fully?

It takes around 4 hours to fully charge your GravaStar Mars Pro speakers.

How do I know the GravaStar Mars Pro speaker is low on battery?

Low battery is indicated by a flashing power indicator and you will hear the message “not enough energy”. 

How long does the GravaStar Mars Pro speaker battery last?

The battery will last up to 15 hours under normal use. 

Does the GravaStar Mars Pro Speaker have an AUX input port?

Yes, the Mars Pro speaker comes with an AUX input port. It’s a Type-C port which you can find at the bottom of the Mars Pro. The AUX connection takes priority over any Bluetooth connection so that only one audio source will play at a time.

VENUS

How do I connect a GravaStar Venus speaker to a Bluetooth device (iPhone, mobile phone, MacBook, PC)？

1. Turn on your Venus speaker.
2. Click the Bluetooth button on your Venus speaker with a short click (please DO NOT press the Bluetooth button for long - a few seconds will do).
3. Once you hear “Ready to Pair” from your Venus speaker, choose ''GravaStar Venus'' from the Bluetooth list to connect your device.
4. When you hear ''Bluetooth connected'', the connection is successful.

How do I reset the GravaStar Venus Bluetooth speaker?

Simultaneously press both the Bluetooth button and the light button for a few seconds. Your Venus speaker will be shut down. Once you restart the Venus speaker, the system will be reset to its factory settings.

How do I delete the Bluetooth records of my Venus speaker?

Simultaneously press both the Bluetooth button and the light button for a few seconds. Your Venus speaker will be shut down. Once you restart the Venus speaker, the system will be reset to its factory settings.

How do I connect two GravaStar Venus Speakers and use True Wireless Stereo?

Note: True Wireless Stereo (TWS) is only available for speakers of the same series. A Venus speaker can only connect with another Venus speaker. Venus speakers can not pair with Mars or Mars Pro speakers.

Steps:

1. Press the Bluetooth button for 3 seconds on each of the two GravaStar Mars speakers (They do not need to be pressed at the same time).
2. When you hear both speakers making two beeps, it means they are ready to be paired. Within 5 seconds, you will hear “Network connected” and it's all set up. 
3. If none of them are connected with your Bluetooth device, connect to either of the devices.

Learn more about TWS: What is True Wireless Stereo (TWS)?

How long does it take to charge a GravaStar Venus speaker fully?

It takes around 3 hours to fully charge your GravaStar Venus speaker.

How will I know my GravaStar Venus speaker is low on battery?

Low battery is indicated by a flashing power indicator and you will hear the message “not enough energy”. 

How long does the GravaStar Venus speaker battery last?

The battery will last up to 10 hours under normal use. 

Does the GravaStar Venus Speaker have an AUX input port?

The GravaStar Venus speaker does not support AUX.

MARS

What’s the difference between Mars and Mars Pro speakers?

The main upgrades of Mars Pro speakers are the sound quality and the 6 RGB lights. We equip the Mars Pro speakers with dual speaker systems and GravaStar’s built-in, exclusive DSP audio algorithms. With these, Mars Pro delivers a deep bass, accurate mids, crisp highs, and equal-loudness contour.

Can I use a Mars charging base with a Mars Pro speaker?

No. Mars charging bases only work with Mars speakers. If you buy a Mars Pro speaker, you will need a Mars Pro charging base. 

How do I connect a GravaStar Mars speaker to a Bluetooth device (iPhone, mobile phone, MacBook, PC)？

1. Turn on your Mars speaker.
2. Click the Bluetooth button on your Mars speaker with a short click (please DO NOT press the Bluetooth button for long - a few seconds will do).
3. Once you hear “Ready to Pair” from your Mars speaker, choose ''GravaStar Mars” from the Bluetooth list to connect your device.
4. When you hear ''Bluetooth connected'', the connection is successful.

How do I reset the GravaStar Mars Bluetooth speaker?

Simultaneously press both the Bluetooth button and the light button for a few seconds. Your Mars speaker will be shut down. Once you restart the Mars speaker, the system will be reset to its factory settings.

How do I connect two GravaStar Mars Speakers and use True Wireless Stereo?

Note: True Wireless Stereo (TWS) is only available for speakers of the same series.  A Mars speaker can only connect with another Mars speaker. Mars speakers can not pair with Mars Pro or Venus speakers.

Steps:

1. Press the Bluetooth button for 3 seconds on each of the two GravaStar Mars speakers (They do not need to be pressed at the same time).
2. When you hear both speakers making two beeps, it means they are ready to be paired. Within 5 seconds, you will hear “Network connected” and it's all set up. 
3. If none of them are connected with your Bluetooth device, connect to either of the devices.

Learn more about TWS: What is True Wireless Stereo (TWS)?

How do I stop two GravaStar Mars speakers from being paired automatically when I turn them on?

1. Long press the ON/OFF + Bluetooth buttons at the same time on both speakers for 5 seconds. 
2. After that, turn off both speakers. 
3. Then turn them on, they won't automatically be paired. 

How long does it take to charge a GravaStar Mars speaker fully?

It takes around 8 hours to fully charge your GravaStar Mars speaker.

How do I know the GravaStar Mars speaker is low on battery?

Low battery is indicated by a flashing power indicator and you will hear the message “not enough energy”.

How long does the GravaStar Mars speaker battery last?

The battery will last up to 20 hours under normal use. 

Does the GravaStar Mars Speaker have an AUX input port?

Yes, the Mars speaker comes with a 3.5mm AUX cable (included). You can find the AUX input port on the bottom of the Mars speaker. The AUX connection takes priority over any Bluetooth connection so that only one audio source will play at a time.